This topic is a little involved, so please be patient. All of my readers are not seasoned marketers or public relations people. Many are just starting out and this, like most of my blog posts are written with them in mind.
The reason for a business of any type or size to be active on the web is to recruit more customers. If you run a political campaign, more donors and ultimately voters are the goal. For a non-profit charity, you want to recruit more contributors. Regardless of the enterprise, you need customers.
Awareness or Action
I get amused at marketers and promoters who say the goal of their campaign is to “raise awareness”. Let’s say that I am the chief marketer for the local Burger King franchise and my goal is to raise awareness of my restaurant. People driving past the Burger King and having seen my ads will be aware of the fact that we sell hamburgers.
By the measure of my stated goal, I’ve succeeded. But unless those same passersby come in and buy something, my employees and me will be in search of a new situation because we failed to ask for the order, literally. Awareness of our product is not enough, someone will have to take action, come inside and buy something. Awareness is only part of the challenge for marketers, getting someone to take action is the next and most important and that is where the “landing page” comes in. A landing page requires the one who lands to do something.
The Landing Page Simply Defined
Simply stated, a landing page is a web page that stands alone as it is made for a single purpose. A landing page is the first step for self-qualification of new customers as the person who comes to the landing page, wants to learn more about how you can help them accomplish their goals. For you, that purpose is to expand your mailing list and further introduce yourself and your capabilities to a prospect. You can also connect with them later with more promotional opportunities. For the moment, just collect some very basic information from them. Ask for a name and e-mail address. In exchange, the visitor will receive a free brochure, white paper, coupon, e-book or something else of value. For
There are several different types of landing pages. My personal favorite are the ones like the ones described above, that allow the visitor who lands there the opportunity to download a brochure, position paper, newsletter or some other data at no charge. E-books are also good. But like I said, the only thing to ask for in exchange is the name and e-mail address of the person who wants to download, possibly the company name but no more. The more personal data required, the more likely your prospect is to bail. So ask for the minimum. In exchange, the prospect receives something free, but also valuable.
What To Offer
You now have something of value, a lead. Not only a lead, but one where the individual freely self-nominated himself. Better still, you attract a certain type of prospective customer based on what you offer. To stay with our Burger King example, you could offer a percent off coupon, or buy one get one free, introduce a new type of burger, remind prospects that Chicken Fries are back, etc.
The downloaded item in this instance compels the prospect to go inside the restaurant and buy something. So more than aware, he/she is now a customer. You can use this concept for any type of business. If you are a hair stylist, offer free coloring, if you own a driving range, offer a free bucket of balls. If you are in the chemical manufacturing industry, offer a sample of your new product or free consultation. The landing page is your catalyst for a longer conversation with a prospective customer.
Of course not all landing pages were created equal. And that leads (no pun intended) to the next thing for you to learn, testing.
Test Your Landing Pages
Use two different pages to see which one draws the best results. Known as A/B testing, the value proposition and free download typically remains the same. The layout and design of the landing page(s) is what differs. Try out different colors, photos, headlines, amount of text, and whatever else you can think of to test. I know there is a temptation to always use the color schemes and design that you like. That is not wrong all by itself, but remember that you are not a prospect. Be as dispassionate as you are able to be. The goal is to attract new prospects, not be “right”. Here is an example or two.
Not The Power Of Rational Decision Making
I quoted a job for redoing a series of brochures and signage for a company. The owner really liked purple and so everything was purple. The type and print, was all done in purple. The frames around photos were purple and he used gradients of, you guessed it, purple, on his brochures and other materials. It was like a purple nightmare.
I suggested he make his materials more reader friendly by using black type on white backgrounds and reserve purple as a highlight and way to add contrast. I further suggested A/B testing, just to make sure that we were on the right track and he would see that the more professionally designed materials would lead to more customers over the power of all that purple. After all, the numbers never lie. Just follow the data and he would of course make a rational choice, right? Not right. My suggestions were ignored and I did not get the job. I feel badly for the poor guy though, somewhere sobbing into a big purple pillow, on the road to ruin. Here is another example.
I was working in a very challenging place where one of the marketing staff members had worked there for 16 years. Let’s call her “Stacie”. She had no marketing education or experience other than what she had always done at this place and was left to pretty much whatever she wanted. Getting a new boss (me) was not welcomed. Neither was the idea of doing anything differently.
I thought that a way to persuade her to a different point of view was to test her ideas against some others. Stacie would then see that there was a different and even better way to do things and rationally decide to change. You can guess the end. Instead of embracing the better way of doing things, all she did was get mad and cling to her ideas with more fervor. Don’t be like Stacie or purple man. Be open to new ideas and test them to see if in addition to being different they might also be better.